Car and Home Cervical Massager Multi-functional Heating Vibration Neck and Back Massage Cushion Seat Pad

Returns & Refund Policy

Last updated: October 2025

At AutoNova, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we’re here to help with easy returns and refunds.

1. Returns Eligibility

You may return most new and unused items within 30 days of delivery for a full refund or exchange. To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• You must provide proof of purchase (order number or receipt).

• Certain items such as perishable goods, grooming products, or personalized items are non-returnable for hygiene and safety reasons.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at
📧 contact.autonova@gmail.com.
We will arrange a replacement or full refund at no extra cost to you.

3. Return Shipping Costs

• If the return is due to a fault or mistake on our part, AutoNova will cover the return shipping cost.

• For all other returns (for example, change of mind or wrong size), the customer is responsible for return postage.
  We recommend using a tracked shipping service to ensure your return reaches us safely.

4. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our support team at contact.autonova@gmail.com to request a return authorization.

2. Include your order number, reason for return, and photos if the item is damaged or defective.

3. Once approved, you’ll receive instructions and the return address.

4. Ship the item back using a secure, trackable method.

5. Refund Process

Once your return is received and inspected, we will notify you by email that we have received your returned item. If approved, your refund will be processed within 3–5 business days and automatically applied to your original payment method. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval, please check with your bank or credit card company first. If the issue persists, contact us at contact.autonova@gmail.com and we’ll help resolve it.

7. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us before returning the original item. We’ll help arrange the exchange quickly and smoothly.

8. Contact Us

For any questions about our Return & Refund Policy, please reach out to our support team:
📧 contact.autonova@gmail.com

Thank you for shopping with AutoNova. We’re committed to ensuring every customer has a smooth and satisfying shopping experience!